Snapchat’s recent introduction of the “My AI” feature, powered by OpenAI’s GPT technology, has received overwhelmingly negative reviews from users. Launched last week to global users after initially being a subscriber-only addition, the AI chatbot is now pinned to the top of Snapchat’s Chat tab, where users can ask it questions and receive instant responses. However, since its wider rollout, Snapchat has seen a surge in negative reviews and complaints on social media.
Spike in One-Star Reviews and Complaints on Social Media
Numerous users have taken to social media platforms to voice their disappointment with My AI. There has been a significant increase in one-star reviews, complaints, and feedback on various app stores and social media channels, indicating the widespread dissatisfaction among users.
Backlash Against My AI’s Placement in Snapchat’s Chat Tab
One particular point of contention for users is the placement of My AI in Snapchat’s Chat tab. Users have reported that My AI takes up valuable screen space, making it more challenging to access their actual chats and conversations. This has resulted in frustration and annoyance among users.
Users Call for Opt-In Option and Removal of AI
Many Snapchat users have been vocal about their desire to have an option to opt-in or opt-out of My AI. They have expressed disappointment over the lack of control they have in using or disabling the feature. Some users have even requested the complete removal of My AI from their Snapchat experience.
Anger Over Snapchat+ Subscription Requirement for Removing My AI
Another source of user dissatisfaction is the requirement to subscribe to Snapchat+ in order to remove My AI. This has generated frustration and anger among users who feel that a paid subscription should not be necessary to disable a feature that they do not find useful or desirable.
Privacy Concerns Arise as My AI Knows User’s Location
Users have raised privacy concerns about My AI’s access to their location information. Moreover, My AI generates responses using location-based data, which has led to apprehension among some users regarding the use of their location by an AI feature without explicit consent. Additionally, the lack of transparency and consent in using location-based data by My AI has further exacerbated the privacy concerns.
Larger Debate around AI and Data Collection
The controversy surrounding My AI on Snapchat has sparked a broader discussion about the use of AI and data collection in social media and technology platforms. Users and privacy advocates are raising questions about the ethical implications of AI-powered features and the need for more transparent data practices.
Previous Concerns About My AI’s Unsafe Responses
My AI on Snapchat has, in the past, encountered criticism for its tendency to generate unsafe and inappropriate responses. Users have reported instances where My AI has provided content that is deemed harmful or offensive, thereby raising legitimate concerns about the accuracy and safety of this feature.
Conclusion
Snapchat’s introduction of “My AI” as a personal chatbot assistant has sparked mixed reactions among users. While some have found it helpful and convenient, others have expressed concerns about privacy, accuracy, and potential misuse. Recent spikes in 1-star reviews and calls for its removal highlight the diverse opinions on this feature.